• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders. • Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team. • Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes. • Identify problems, propose solutions, and collaborate effectively with team members. • Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary. • Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters. • Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution. • Provide support for special projects as required.