• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. • Professionally greet prospects by speaking clearly and listening effectively. • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. • Maintain acceptable level of quality assurance scores. • Accurately log qualified leads/sales following proper documentation and reporting procedures. • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. • Comply with all federal, state, client, and company rules, regulations, and procedures. • Provide excellent customer service by always maintaining professionalism. • Maintain a positive attitude towards prospects, co-workers, and all levels of management. • Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. • Maintain acceptable attendance according to policy. • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job.