• Serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests • Directs calls to the appropriate area when necessary • Effectively screens/identifies customer requirements and takes appropriate action based on this information • Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution • Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services • Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate