• Design & develop learning solutions for FLIGHT DECK fundamentals, aligned to Safety, Quality, Delivery, and Cost outcomes • Build multi-modal experiences: asynchronous eLearning/microlearning, virtual and in-person synchronous sessions, and role/persona-based learning paths • Translate business & learner needs into clear learning objectives, assessments, and practice that enable application • Partner with subject matter experts, the FLIGHT DECK Capability Development team, and business stakeholders to ensure content accuracy and operational relevance • Create performance support assets (job aids, checklists, simulations, practice scenarios) and integrate with enterprise platforms (e.g., LMS/LXP) • Pilot new content, measure effectiveness using defined metrics, and iterate using feedback, data, and continuous improvement methods • Ensure accessibility, usability, and instructional quality standards; maintain version control and content lifecycle updates • Support change management and communications to drive adoption and proficiency across target personas and regions • Facilitate or co-facilitate sessions as needed; enable trainers/facilitators through enablement materials and processes • Consult and collaborate across the business to embed FLIGHT DECK into capability-building initiatives, ensuring consistent adoption, integration, and alignment with strategic outcomes • Contribute to content governance, templates, and standard work to ensure consistency across fundamentals