• Serve as the overall relationship manager for the client and be responsible for retention of existing client revenue • Lead the client value strategy, navigating the C-suite and other business leaders to ensure the client is maximizing the relationship • Identify sales opportunities and engage with the sales team to partner on securing client growth • Responsible for meeting regularly with the C-Suite to align with the strategy and goals of the client organization • Demonstrate deep knowledge of client and develop recommendations based on clients’ business needs and usage patterns • Work cross functionally across Press Ganey to fulfill on client value proposition and address client needs/concerns • Provide market insights and strategic advice