• Understand business processes, gaps, and challenges and converting that knowledge into effective and efficient solutions. • Ensure execution of best practices for requirements gathering system setup using business configurable tools and testing. • Maintain working relationships with client and internal business and technical contacts in support of ongoing operational effectiveness. • Serve as an escalation point for issues requiring functional engagement. • Collaborate with technology partners to coordinate development efforts and ensure timely, accurate delivery. • Mentor and assist other Business System Analysts in requirements management, coordination, and analysis. • Provide support and guidance to ensure effective performance in these activities.