ScalePad

Equipping Your MSP Adventure ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure. ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe. Learn more at scalepad.com. People: Our most invaluable asset is our team, affectionately known as Rocketeers. Prioritizing the well-being and satisfaction of our Rocketeers lays the foundation for all that we do. Products: We're committed to crafting top-tier products that make a significant impact. Our solutions excel in pinpointing, communicating, and addressing key areas that drive favourable outcomes. Partners: We take pride in delighting our partners through unparalleled experiences. Equipping them with exceptional tools not only elevates their service delivery but also enhances the experiences of their clients. Performance: Excellence is our standard, whether it's in serving our partners or in engineering robust products that surpass expectations. We strive for nothing short of unparalleled performance in all facets of our operations.

Director of Revenue Operations

Revenue OperationsRevenue OperationsFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

39 days ago

Salary

Not specified

English

Job Description

• Power the core engine supporting GTM teams • Lead CS Operations, Billing, Sales Operations, and GTM Tech Stack Management • Ensure consistent and on-time execution across all functions • Run operating rhythm that keeps Sales, Customer Success, and Finance aligned • Own RevOps intake queue with triage, prioritization, and task tracking • Maintain operational ownership across various platforms like HubSpot, Chargebee, and Zendesk • Use AI features to enhance operational execution • Lead CS Ops, Billing, and Sales Ops analyst team • Uphold access controls and change-management

Job Requirements

  • Proven leadership in Revenue Operations, Sales Operations, or CS Operations
  • Team leadership in hiring, coaching, and performance management context
  • Exceptional organizational rigor and documentation discipline
  • Hands-on operating experience with HubSpot, GetAccept, Chargebee & Chargebee Receivables, Gainsight, Zendesk, Gong, Email, LinkedIn Sales Navigator
  • Comfort using native AI features with human oversight
  • Schedule flexibility to cover Pacific hours and respond to East Coast operational emergencies
  • Sharp prioritization, escalation, and risk-management instincts

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • RRSP matching
  • Structured mentorship with builders
  • Annual professional development budget
  • Monthly stipend for hybrid/remote work environment
  • 100% employer-paid benefits

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