• Own end to end operational outcomes across HOA and Tax, with clear accountability for delivery, prioritization, and process design • Set and run operating cadences, including metrics, reviews, and accountability rhythms that teams execute against • Be hands on in execution where needed to maintain continuity of delivery, unblock teams, and model Mainstay’s “way of operating” • Design, evolve, and enforce processes that improve reliability, quality and scalability • Make final decisions on issue triage, sequencing of work, and tradeoffs across initiatives • Translate product strategy into executable operating plans and provide grounded feedback based on delivery realities • Build, develop and hold accountable a team of leaders, creating clarity around ownership and decision rights • Identify organizational gaps and make hiring decisions to strengthen execution capacity in partnership with our COO • Drive cross functional alignment through clear communication, strong judgment, and disciplined prioritization • Say no to work that distracts from core priorities, even when it’s uncomfortable • Balance meaningful change with an awareness of team capacity and long term sustainability