• Team Leadership & Development: Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates. • Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention. • Scaling: Recruit and onboard new team members to scale the function as the company grows. • Operational Strategy & Execution: Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings. • Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity. • Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency. • Clinician Engagement (Individual Contribution): Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage. • End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility. • Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.