• Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention • Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources • Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns • Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform • Influence Docusign’s strategy and product priorities to drive adoption and retention • Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more • Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations