• Own the renewal process end-to-end, ensuring renewal targets are met and exceeded across a portfolio of Enterprise accounts • Drive expansion strategy by identifying upsell and cross-sell opportunities through regular client engagement, usage insights, and business alignment • Lead, coach, and scale a team of Client Success Managers focused on adoption, outcomes, and commercial impact • Develop account health frameworks and success plans that tie Ontic’s value to measurable business results for each client • Develop CSM capabilities through regular coaching, pipeline reviews, renewal strategy sessions, and performance feedback • Forecast and report on key metrics, including NRR, GRR, renewal pipeline, and expansion revenue, ensuring visibility across leadership • Create a team culture of accountability, empathy, and client advocacy • Act as a strategic advisor to clients, engaging at the executive level to build trust and align on long-term goals • Champion the voice of the customer, surfacing insights to influence product, services, and GTM strategy • Partner with Sales and RevOps to ensure alignment in account planning, renewal forecasting, and opportunity management • Continuously optimize Client Success programs, tooling, and processes to scale effectively as Ontic grows • Guide the development of success plans that align client goals with product value realization