Drata

Drata is the smartest way to achieve continuous framework compliance for SOC 2, ISO 27001, HIPAA, GDPR, and many more.

Senior Manager, Enterprise Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 1 moreAll locations: Illinois, Texas

Posted

26 days ago

Salary

$195.7K - $241.7K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Lead and manage a team of Enterprise Customer Success Managers • Develop and maintain strong relationships with key stakeholders at enterprise-level customers • Collaborate with cross-functional teams to develop and execute customer success strategies • Advocate for customer needs internally to drive overall product improvements • Monitor and refine key performance metrics for the enterprise customer success team • Utilize data and analytics to drive decision-making and identify trends

Job Requirements

  • Bachelor's degree in Business/Marketing/similar are preferred
  • 10+ years of experience in customer success, account management, or a related role within the SaaS industry
  • Strong preference for GRC and/or Security backgrounds
  • 5+ years of experience in a leadership or management capacity

Benefits

  • Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
  • Comprehensive wellness benefits and healthcare concierge services
  • 401(k) plan
  • Company-paid life and disability insurance
  • Tax-advantaged spending accounts
  • Range of discounted voluntary offerings
  • Paid Parental Leave policy after six months of employment
  • Access to Kindbody fertility and family-building benefits
  • A paid time off policy, flexible vacation, and paid holidays
  • Generous annual stipends for professional and personal development

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