• Act as the single point of accountability for a portfolio of managed service customers. • Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects. • Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements. • Identify issues early, propose mitigation paths, and escalate with clarity. • Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. • Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. • Use internal dashboards and available data to guide your priorities. • Monitor health indicators and expand account value by identifying upsell opportunities. • Hold internal teams accountable to deadlines and standards.