• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly • Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement • Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack • Look for opportunities to introduce new Fastly products that compliment the customer’s needs • Partner internally to create customer strategies and assist in support requests or problems for assigned customers • Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings • Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership