Application Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

Not specified

Associate Degree3 yrs expEnglishAsp.netITSMSQL.net

Job Description

• The Application Support Analyst provides first line and mid-tier support for the Technology Services help desk. • This role focuses on triage, issue remediation, incremental improvements, delivering standard and ad hoc reporting, storefront product and site updates, and other routine tasks that keep applications and workflows running smoothly. • Serve as the first point of contact for support tickets across multiple help desk systems. • Perform triage, gather details, classify issues, and resolve small or well-defined defects. • Identify recurring issues and patterns, recommending and implementing corrective actions where appropriate. • Handle system notifications/alerts and route appropriately. • Perform storefront product and site updates including pricing, content, catalogs, and configuration changes. • Manage scheduled and ad hoc SQL based reports and validate data accuracy.

Job Requirements

SQL proficiency: Ability to write basic to intermediate SELECT queries, joins, filtering, grouping, and troubleshoot report errors.
ASP.NET fundamentals: Understanding of C#/ASP.NET web applications, basic debugging, config files, logs, and IIS basics.
Help desk or IT support experience (1–3 years) in a ticketing/ITSM system.
Familiarity with scripting (PowerShell, batch) is a plus.
Knowledge of REST APIs, JSON, and general web application concepts.
Understanding of Windows Server basics, networking fundamentals, and HTTP error codes.
Strong desire for a career path in technical support.
Enjoys programming and problem solving but does not seek a full-time engineering role.
Works with an innate sense of urgency to solve user problems and can identify critical needs for escalation.
Can-do attitude and customer focused communicator who can translate technical language into user friendly terms.
Strong organizational skills with the ability to manage multiple open issues.
Self-starter with curiosity and a desire to learn new systems.

Benefits

Regular and reliable attendance is an essential function of this position.
Must have the availability and ability to work in a fully remote environment, using digital communication and ticketing tools for collaboration.
Requires regular interaction with the Help Desk Manager, developers, storefront support staff, and internal and external customers.
Working hours may vary based on operational and business needs and may include overtime.
Some travel may be required.