• Perform application installations, upgrades, and configuration across Customer test and production environments. • Execute deployment activities using Azure DevOps release pipelines. • Follow change management processes to ensure safe and reliable releases. • Validate deployments and coordinate with the cross-functional teams. • Monitor and manage CI/CD pipelines to ensure successful releases. • Troubleshoot deployment failures and environment-related issues. • Maintain deployment documentation, runbooks, and standard operating procedures. • Collaborate with DevOps teams to improve deployment reliability. • Provide L2/L3 technical support for hosted applications and infrastructure. • Participate in on-call rotations for incident response and resolution. • Investigate production issues, perform root cause analysis, and recommend preventive actions. • Ensure adherence to SLA commitments and incident management processes. • Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering. • Provide timely updates during incidents, maintenance windows, and releases. • Document known issues, resolutions, and best practices.