• Log and track support tickets, gather necessary information from users, and resolve basic technical issues within scope. • Provide entry-level support for desktops, laptops, printers, and mobile devices. • Assist with software installations and updates. • Perform routine maintenance tasks such as patching, backups, and hardware checks under supervision. • Assist with creating and managing user accounts in systems like Active Directory and Office 365. • Identify issues that require advanced troubleshooting and escalate to senior team members as needed. • Maintain a helpful and professional attitude when interacting with users, ensuring a positive support experience. • Participate in training and certification programs to build technical skills and knowledge. • Other duties as assigned.