• Project & Portfolio Management: Oversee a portfolio of customer implementation projects, ensuring timely completion and successful execution. • Customer Engagement: Collaborate with customers to understand business objectives and tailor implementation strategies to their needs. • Product Expertise & Training: Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks. • Technical Implementation Support: Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows. • Process Optimization: Identify and implement best practices to enhance efficiency, scalability, and customer experience. • Stakeholder Collaboration: Partner with Sales, Sales Engineering, Product and Customer Success to ensure smooth handoffs and consistent customer communication. • Issue Resolution & Risk Mitigation: Quickly identify potential issues, escalate as necessary, and proactively resolve challenges to ensure a positive onboarding experience. • Customer Advocacy: Gather insights from onboarding experiences to advocate for feature enhancements and inform product development. • Tracking & Reporting: Maintain accurate project records, track milestones, risk and ensure adherence to implementation Service Level Objectives using project management and CRM tools. • Global Market Alignment: Maintain an early-morning Eastern Time (ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers. • Agentic AI Exposure: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.