• Manage a team of associates and senior associates responsible for health plan accounts receivable activities. • Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality. • Coach team members on issue resolution, payer nuances, and effective work prioritization. • Maintain and continuously improve SOPs related to Health Plan AR workflows. • Work cross-functionally to resolve operational blockers and support billing process stability. • Collaborate with QA and other internal teams to ensure accurate configuration and process alignment. • Track operational KPIs (e.g., outstanding AR, follow-up timelines, error trends) and escalate performance risks proactively. • Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability. • Translate high-level departmental goals into actionable team-level workflows and performance standards. • Support rollout of operational improvements and provide feedback to leadership on what’s working and what’s not.