Oomnitza

A single key business process system for your enterprise technology.

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

27 days ago

Salary

$130K - $150K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives. • Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs. • Develop a deep understanding of each customer’s environment, workflows, and long-term goals. • Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams. • Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes. • Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability. • Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases. • Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency. • Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization. • Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact. • Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs. • Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements. • Capture, track, and document product feedback and competitive intelligence. • Communicate customer insights effectively to drive continuous platform improvement. • Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations. • Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases. • Maintain a strong understanding of industry trends, competitive landscape, and best practices.

Job Requirements

  • 3+ years of experience working with enterprise customers, driving strategic adoption and value realization
  • Experience with IT Infrastructure, IT Operations tools, Compliance, and Security environments
  • Proven ability to influence stakeholders and drive customer outcomes.
  • Excellent consultative communication and presentation skills, with the ability to engage technical and executive stakeholders
  • Functional understanding of API integrations, database concepts, and software configurations
  • Strong technical aptitude with the ability to translate business requirements into scalable solutions.
  • Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
  • Self-motivated learner with the ability to quickly absorb and apply new concepts independently
  • Ability to travel occasionally for on-site customer engagements.
  • Proficiency in Salesforce, PowerPoint, Asana, Google Suite

Benefits

  • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
  • Market-competitive salary + equity
  • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

Related Job Pages

More Technical Account Manager Jobs

Technical Account Manager – Implementation

Yuno

Yuno enables any company to manage all the payment methods and fraud providers through a single integration.

Technical Account Manager27 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

Technical Account Manager & Implementation role in payments infrastructure company

Distributed SystemsJavaJavaScriptMySQLNode.jsPostgresPythonSOAPSQLGo
United States

Technical Account Manager

Monte Carlo

Data reliability delivered.

Technical Account Manager28 days ago
Full TimeRemoteTeam 51-200H1B Sponsor

Manager, Technical Account Manager leading a team to support enterprise customers.

CloudSQL
United States

Principal Engagement Manager

Procore Technologies

For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms. Interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues. Exercising sound judgment.

Technical Account Manager28 days ago
Full TimeRemoteTeam 1,001-5,000

We’re looking for a Principal Engagement Manager to join Procore’s Professional Services team. In this role, you’ll architect and implement innovative solutions while driving strategic customer success. The primary goal of this role is to translate complex business challenges int...

strategic consultingSaaSCustomer Successprofessional servicesconstructionbusiness transformationAPIdata analysis
United States

Senior Technical Account Manager

LivePerson

Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades. Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.

Technical Account Manager28 days ago
Full TimeRemoteTeam 1,000Since 1995

Manage a portfolio of strategic enterprise clients, ensuring technical success through operational leadership, troubleshooting, and customer relationship management.

APIConversational AiDatadogGitJIRANoSQLSdksSplunkSQL
United States
$108K - $135K / year