Yuno

Yuno enables any company to manage all the payment methods and fraud providers through a single integration.

Technical Account Manager – Implementation

Technical Account ManagerSalesFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

28 days ago

Salary

Not specified

5 yrs expEnglishDistributed SystemsJavaJava ScriptMy SQLNode.jsPostgresPythonSOAPSQLGo

Job Description

• Own the end-to-end implementation journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization. • Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management. • Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans. • Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches. • Manage multiple concurrent integrations: track milestones, dependencies, and deliverables, ensuring smooth ramp-ups and customer satisfaction. • Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders. • Improve the implementation playbook: documentation, onboarding assets, runbooks, and process automation to increase delivery speed and quality.

Job Requirements

  • 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, Solutions Engineering, or similar, ideally in fintech/payments/SaaS.
  • Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus) and API tooling (Postman, Swagger, etc.).
  • Proficiency in web fundamentals (HTTP, auth concepts, debugging client/server flows).
  • Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.)—enough to read code, debug integrations, and speak fluently with engineers.
  • Exposure to databases and infrastructure basics (SQL/PostgreSQL/MySQL, logs/monitoring, troubleshooting distributed systems at a practical level).
  • Strong project management skills: ability to run multiple workstreams, manage stakeholders, and communicate clearly under pressure.
  • Fluency in English.

Benefits

  • Competitive compensation
  • Remote work - You can work from anywhere in North America
  • Home office bonus - We offer a one-time allowance to help you create your ideal home office
  • Work equipment
  • Stock options
  • Health plan, no matter where you are
  • Flexible days off
  • Language, professional, and personal growth courses

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