Monte Carlo

Data reliability delivered.

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

29 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglishCloudSQL

Job Description

• Hire, onboard, coach, and develop a team of Technical Account Managers • Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy • Provide regular feedback, performance management, and mentorship to help team members grow and succeed • Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success • Act as an escalation point for complex technical challenges and high-impact customer situations • Ensure consistent delivery of best practices around data observability, reliability, and scale • Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy • Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities • Help define and improve TAM processes, tooling, and engagement models as the business scales • Define success metrics for the TAM function and track performance across customer outcomes and team health • Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency

Job Requirements

  • 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
  • 2+ years of experience managing or leading technical customer-facing teams
  • Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
  • Proven ability to coach and develop technical talent while driving customer outcomes
  • Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
  • Strong operational and project management skills with a customer-first mindset

Benefits

  • Competitive compensation, meaningful equity, and comprehensive benefits
  • Flexible remote work
  • Generous PTO
  • A culture built on autonomy and trust

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