With Primary Care. For Primary Care.

Salesforce Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000Since 2014H1B No SponsorCompany Site LinkedIn

Location

Maryland

Posted

36 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Provide front-line and advanced support for the enterprise Salesforce platform, ensuring stable operations, high user satisfaction, and fast resolution of service requests and incidents. • Manage Service Cases, Admin requests, and technical support across multiple Salesforce clouds and integrations. • Handle daily Salesforce Admin requests including user management, profiles, permission sets, roles, queues, validation rules, flows, page layouts, and reports. • Assist in debugging, unit test failures, deployment issues, and post-release defects across lower and higher environments. • Support CI/CD pipelines, sandbox environments, and release activities including validation, smoke testing, and deployment verification. • Create and maintain support documentation, standard operating procedures (SOPs), and user-facing knowledge articles. • Identify recurring issues and recommend process and automation improvements to reduce support volume and improve platform stability.

Job Requirements

Holds a BS/BTech degree (or higher)
2+ years of experience supporting enterprise Salesforce platforms.
Experience with Salesforce Administration, including security, automation, and configuration.
Proven experience managing Service Cases, incidents, defect triage, and user support in an enterprise environment.
Experience working in Healthcare, Financial Services, or other regulated industries.
Exposure to DevOps tools, source control, and automated testing frameworks.
Practical Salesforce development experience with Lightning Web Components (LWC).
Experience in CI/CD pipelines, sandbox strategies, and release management processes.
Troubleshooting skills across configuration, code, integrations, and data layers.
Strong communication skills, both written and verbal, with the ability to explain technical issues to business users.
Proven ability to work collaboratively with Developers, Architects, Product Owners, and DevOps teams.
Strong documentation, organization, and time-management skills.

Benefits

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!