• Diagnose and resolve software, system, and infrastructure issues across Avandra’s products and internal tooling • Act as a technical point of contact for escalated or ambiguous issues impacting reliability, performance, or accessibility • Support deployment, configuration, and maintenance of software, hardware, and internal systems • Contribute to the quality and reliability of Avandra’s software through structured QA processes • Write and maintain automated test suites (integration, regression, smoke tests) • Participate in release testing and validation efforts • Ensure appropriate test coverage for new features and critical infrastructure • Write scripts and tools for deployment, monitoring, and troubleshooting • Support infrastructure provisioning and configuration using automation tools (e.g., Terraform, Ansible) • Improve system observability through logging, alerting, and dashboards • Identify repetitive tasks and build automated solutions to reduce manual effort