GuideIT

A Perot Company

Clinical Application Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

28 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Act as an eCW Analyst on assigned Customer EHR department team • Participate in any required Customer and GuideIT meetings • Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures • Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate • Complete assigned incidents, requests, and projects related to the eCW and related systems • Assist in creating, updating, and resolving issues with eCW vendor • Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams • Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality • Other duties as assigned

Job Requirements

  • Thorough understanding of eCW and related 3rd Party Vendors applications
  • 3+ years of experience with implementation and/or support of eCW
  • Ability to engage with customer team members at all levels (staff level to management)
  • Understands, promotes, and demonstrates customer processes and procedures
  • Aptitude for high productivity and efficiency
  • Strong communication and interpersonal skills
  • Bachelor's Degree, preferred
  • Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

Benefits

  • Competitive pay
  • Performance-based bonuses
  • 401K
  • Health, dental and vision insurance coverage
  • Paid holidays
  • Paid time off

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