Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam ,Since 1862H1B No SponsorCompany SiteLinkedIn

Location

Tennessee

Posted

29 days ago

Salary

Not specified

Professional Certificate4 yrs expEnglish

Job Description

• Perform maintenance, faultfinding, and repair tasks on cutting-edge equipment • Conduct root cause analysis to swiftly resolve issues • Ensure customer satisfaction through unsupervised work at workshops and customer sites • Commission new products and complete detailed maintenance reports • Suggest improvements to enhance customer processes • Collaborate with peers and senior technicians to share expertise and coach customer technicians • Maintain a strong focus on safety and efficiency • Support the customer’s product/equipment/processes by suggesting improvements • Provide advanced technical support and advice to sales team and other departments • Review, manage, and advise on job costs to aid planning • Guide and train colleagues in service methods and tools • Conduct plant audits and performance optimization of products • Validate and document new product performance • Provide technical support to the product line and sales teams • Develop and produce documentation to support both distributors and technical support desk

Job Requirements

  • 4-6 years of experience with Sandvik equipment
  • Relevant trade certification and Sandvik Service Technician qualification
  • Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials
  • Strong root cause analysis skills
  • Excellent communication skills and a customer-focused approach
  • Willingness to travel and work in various field locations
  • Experience with Load & Haul, Drilling and Rigging, Rock Drill Technologies, and Automation (preferred)
  • Proficient in digitalized systems relevant to equipment (preferred)
  • High voltage experience (preferred)

Benefits

  • Health and safety training
  • Dealer training and certification support
  • Professional development opportunities

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