Diverse Lynx

Where IT makes a difference

Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

28 days ago

Salary

$130K - $160K / year

Bachelor Degree2 yrs expEnglishLinuxPythonRTOS

Job Description

• Serve as the primary technical contact for customer support inquiries related to LynxElement®, LynxOS®, LynxSecure®, Lynx MOSA.ic™, and embedded graphics products. • Investigate, reproduce, and resolve complex technical issues in embedded, virtualized, and real-time environments. • Provide guidance on system configuration, partitioning, and optimization for performance and determinism. • Document and track customer issues using the company’s support system, ensuring timely follow-up and resolution. • Assist customers in developing safety-critical applications compliant with DO-178C and ARINC-653 standards. • Troubleshoot and optimize POSIX-compliant systems and embedded Linux integrations. • Collaborate closely with Engineering, QA, and Product Management to resolve escalated issues and communicate product feedback. • Identify recurring issues and propose solutions or improvements to enhance product stability and usability.

Job Requirements

  • Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or related field.
  • 2+ years of experience in embedded software development or support.
  • Strong understanding of:
  • Embedded RTOS concepts, scheduling, and interrupt handling
  • Type 1 hypervisors and partitioned systems
  • POSIX-compliant environments and embedded Linux
  • Proficiency in C/C++, with experience debugging low-level code and device drivers.
  • Familiarity with ARM and x86 embedded architectures.
  • Excellent analytical, troubleshooting, and communication skills.
  • Experience supporting aerospace, defense, automotive, or industrial control systems.
  • Knowledge of memory partitioning, and multi-core isolation.
  • Exposure to certification processes, traceability tools, and coverage analysis.
  • Prior experience with LynxOS, LynxSecure, or similar real-time and virtualization platforms.
  • Familiarity with scripting languages (e.g., Python, Bash) and debug tools (e.g., GDB, JTAG, Lauterbach).

Benefits

  • Low-cost Medical / Dental / Vision coverage options
  • 401K with generous employer match
  • Responsible Paid Time Off + 11 Paid Holidays
  • Remote work opportunities based on role
  • Employee Assistance Program (EAP)
  • Career growth and professional development opportunities

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