• Lead and support a team of 5–25 field service technicians across the Midwest region. • Coach and develop technicians through ride-alongs, check-ins, and real-time support. • Balance schedules, priorities, and coverage to meet service commitments. • Partner with grocery stores, big box retailers, and home improvement leaders. • Handle escalations with professionalism and calm decision-making. • Reinforce safety, quality, and high standards in the field. • Build trust with your team and customers through clear communication and follow-through.