Operations Engineer – ITMS Frameworks, ITIL, Infrastructure, Service Management
Location
Texas
Posted
38 days ago
Salary
$107.5K - $204.5K / year
Bachelor Degree8 yrs expEnglishAzureCloudITSMService Now
Job Description
• Support the sustainment of large‑scale S/4HANA environments and supporting applications in partnership with MSPs or RISE with SAP providers.
• Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
• Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
• Develop and maintain documentation of system processes, procedures, and IT governance standards
• Strong understanding of identity and access management (IAM), including Active Directory and Azure AD
Job Requirements
- Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes
- A bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
- IT Operations experience, overseeing infrastructure, service management
- Vendor management experience, with a proven track record of holding third‑party providers accountable
- Oversee Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience
Benefits
- Parental (including paternal) leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Medical, dental, vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Employee assistance program
- Employee Scholar Program
- Paid time off
- Holidays
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