Crunchtime

Empowering restaurant brands to operate every location like their best location.

Solutions Engineering Manager

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

169 days ago

Salary

Not specified

Bachelor Degree3 yrs expExperience acceptedEnglishCloud

Job Description

• Lead, coach, and mentor a team of three Solutions Engineers; manage career development paths and align team efforts with company strategy. • Coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations. • Guide the SE team on technical best practices, establish enablement programs, and own the SE strategy to align with sales objectives. • Collaborate with Product and Engineering to provide market feedback and influence the product roadmap. • Act as a subject matter expert on software and hardware solutions for restaurant kitchen automation; stay up to date on industry trends and competitive landscape. • Engage with key accounts, support complex enterprise deals, and join customer meetings as a senior technical leader to build trust with stakeholders. • Drive the entire pre-sales cycle from discovery to proof-of-concept, demonstrating technical and business value to customers. • Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.

Job Requirements

  • Bachelor's degree in a technical field or equivalent practical experience.
  • 3+ years of experience in a pre-sales or solutions engineering role, with a proven track record of success.
  • 1+ years of experience in a leadership or management role, leading a team of Solutions Engineers or similar technical roles.
  • Strong technical understanding of both software and hardware solutions. Experience in the restaurant or food service industry is a plus.
  • Excellent communication, presentation, and interpersonal skills. The ability to translate complex technical concepts into clear business value is essential.
  • Proven ability to work collaboratively with sales, marketing, and engineering teams.
  • A strategic mindset with the ability to think critically and solve complex problems.
  • Willingness to travel as needed.
  • Previous experience supporting cloud sales in the hospitality industry (nice to have).
  • Experience with POS and/or Kitchen Display Systems (nice to have).
  • Technical skills, including basic programming in web-based technologies (nice to have).
  • Experience with the Demo 2 Win framework (nice to have).

Benefits

  • Great mission-driven team members from diverse backgrounds with a strong company culture
  • Competitive pay
  • Flexible PTO
  • Paid company holidays
  • Yearly team off-sites
  • Medical, dental, and vision benefits (FSA, HSA & HRA options)
  • Basic & Voluntary Life Insurance
  • 401k employer match
  • Wellness benefits
  • Commuter benefits
  • Work in an open environment on solutions that are reshaping the way businesses operate
  • Fun team events
  • Ability to have a big impact
  • 10 weeks of paid parental leave
  • Fitness reimbursement
  • Learning & development funds

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