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Junior Customer Support Specialist, AI SaaS
Location
United States
Posted
169 days ago
Salary
Not specified
Job Description
Job Requirements
- 1-2 years of experience working directly with customers, preferably in SaaS.
- Excellent communicator, written and verbal English; writing is primary method of communication.
- Attention to detail.
- Obsessed with customer experience and relationship-building with remote customers.
- Growth mentality and self-motivated approach to learning and development.
- Comfortable working with web and mobile applications; experience with Intercom and Salesforce is a plus.
- Available to work 8am-5pm UTC+8.
Benefits
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world.
- Social time – We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
- Equity for all full-time roles.
- Generous health insurance – for US employees and their families, including dental and vision plans.
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TAXWELLAt Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.
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