TAXWELL

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

169 days ago

Salary

Not specified

3 yrs expEnglish

Job Description

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone • Interview end users to collect information and lead users through diagnostic and troubleshooting procedures • Identify, research, isolate, and resolve the majority of user problems • Partner with designated staff for advanced support on intricate issues and escalate as needed • Accurately document and track all customer interactions and resolutions and follow up on unresolved problems • Maximize positive relationships and customer experience by delivering exceptional, empathetic service • Adhere to established best practices, procedures, scripts, and management direction • Maintain consistent, reliable attendance and adherence to scheduled shifts • Support Drake Software customers by providing tools and support tax professionals need to build their businesses

Job Requirements

  • Minimum of 3 years prior experience using Drake Software
  • Drake Software and tax preparation experience
  • Navigational awareness and in-depth product navigation
  • Critical thinking skills
  • Basic computer and keyboarding skills
  • Strong customer service skills
  • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions
  • Strong verbal and written communications skills (good grammar, active listening, voice and diction)
  • Strong reading comprehension
  • Commitment to Quality – strong attention to detail and accuracy
  • Ability to understand/comprehend varying levels of training and follow directions
  • Proven dependability and professionalism

Benefits

  • Remote Location - All States
  • Supportive, open, and inclusive atmosphere
  • Equal opportunity employment and nondiscrimination
  • Disability accommodation available during hiring process (contact HR)

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