• Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing • Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics. • Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success. • Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements. • Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers. • Serve as a technical voice of the customer in the product engineering lifecycle. • Identify and document product gaps to promote customer retention and satisfaction. • Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority. • Assist with technical troubleshooting and escalations of reported issues promptly and persistently. • Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices. • This role may require occasional travel to attend meetings with customers, conferences, and other industry events.