• Oversee the planning, coordination, and execution of field service activities • Manage day-to-day field operations and optimise service processes • Coordinate and manage the partner network • Drive continuous improvement across service workflows • Ensure service commitments are met and SLAs are achieved • Provide operational reporting and insights to senior stakeholders • Support onboarding, coaching, and performance management of field engineers • Monitor and manage partner and customer performance to ensure service levels are met • Demonstrate ownership of contracts and manage commercial considerations within service delivery