• Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform. • Collaborate with internal teams to deliver tailored value and resolve complex challenges promptly. • Partner with customers to define success metrics and align with their long-term business objectives. • Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads. • Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer. • Proactively identify risks to customer retention and create mitigation strategies to ensure continued success. • Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value. • Document customer feedback, enterprise-level use cases, and success stories to inform internal product development and roadmap planning. • Ensure all customer interactions and account activities are meticulously tracked in the CSP/CRM system. • Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences.