• Lead and manage quality assurance initiatives across Business Operations • Design, test, and refine frameworks for quality review and control programs • Conduct complex recurring quality audits and controls • Gather and analyze functional and data requirements to support quality initiatives • Facilitate discovery sessions and document findings with internal stakeholders • Identify and document data types, regulatory requirements, and conversion needs • Collaborate across departments to ensure alignment and timely execution • Partner with IT and Product Development on system enhancements design and testing related to quality programs • Identify gaps and escalate deficiencies in quality programs and propose updates and strategies for mitigation • Drive process standardization and re-engineering efforts • Own the end-to-end lifecycle of assigned work, from intake to resolution • Support data analysis and research efforts across departments related to quality and control initiatives