• Identify client-defined configuration requirements • Produce Functional/Target Configuration Specifications and secure formal sign-off from client sponsors. • Configure the application to agreed specifications • Assist client firms with the initial roll-out of the application firm-wide • Deliver initial client training and implementation support • Facilitate structured user feedback sessions to identify problem areas and clarify feature requests • Identify and escalate delivery risks and drive resolution with Professional Services management and Relationship Management for resolution. • Partner with Product/QA to validate features and fixes; manage defect triage and prioritization through to resolution. • Transition clients to Customer Support for ongoing support and on-demand assistance • Provide input to internal processes for managing the development priorities and product roadmap • Manage client and stakeholder expectations throughout the product lifecycle • Share and adopt Professional Services best practices; contribute to templates, playbooks, and lessons learned. • As needed, assist Customer Support during escalations to restore service and protect client trust.