• Establish and foster stakeholder relationships and manage client expectations and dependencies • Work with our client’s business stakeholders to understand their business goals, strategies, KPIs, and business functional requirements • Plan and facilitate requirements discovery workshops with a focus on aligning features to outcomes • Lead the elicitation, prioritization and documentation of business and functional requirements • Ensure requirements meet client needs while remaining within the defined project scope • Ensure requirements are feasible, trackable, and measurable against defined KPIs • Develop use cases, user stories, acceptance criteria, and supporting artifacts • Collaborate with Technical Architects and Development Leads to ensure that the technical solutions meet the desired business outcomes • Translate business requirements into functional specifications during refinement sessions, sprint planning, and throughout delivery • As part of a project team, communicate the business requirements and functional specifications during internal refinement sessions, sprint planning, and as support for the development team throughout the implementation process • Provide recommendations for business process redesign and documentation as needed for new technology • Investigate problems and defects that arise during implementation and deliver or recommend solutions • Planning and supporting User Acceptance Testing, ensuring test scenarios validate key outcomes • Maintain clear and current documentation on system functionality and features • Lead the reporting and tracking of project team performance metrics • Participate in client product demos and internal leadership project review sessions to ensure outcomes are meeting project expectations and goals • Contribute to retrospectives and internal initiatives to improve KPI alignment