• Ensure Cradle’s largest customers achieve success across their entire protein R&D portfolio. • Own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs. • Serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies. • Guide strategic planning, adoption, and expansion of Cradle’s platform. • Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots. • Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams. • Solicit, capture, and communicate customer feedback to drive improvements in Cradle’s product and service delivery.