• Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results. • Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability. • Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention. • Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations. • Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience. • Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices. • Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty. • Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests.