• Responsible for leading the CLS Chemistry Commercial Product Quality (CPQ) Team responsible for complaint handling, medical device reporting and Field Action activities • Develop and execute organizational strategies, processes, goals, and metrics that drive measurable improvements in complaint handling, product quality, and customer satisfaction • Serve as a Subject Matter Expert for post market topics, processes and tools • Ensure compliance with applicable regulations and standards • Drive product safety, product quality, and customer satisfaction related decisions • Establish short- and long-term goals to improve complaint resolution, product reliability, and customer satisfaction • Report medical device reports on time • Address FDA and other NCA concerns with product recalls • Train and develop group members • Drive continuous improvement and excellence in results for Key Performance Indicators (KPIs)