Zirlen Technologies Inc.,
A leading IT Services Company - Delivering what business demands
Product Support Analyst – Level 3
Support EngineerSupport EngineerContractRemoteTeam 11-50Since 2004H1B No SponsorCompany SiteLinkedIn
Location
Texas
Posted
37 days ago
Salary
Not specified
8 yrs expEnglish
Job Description
• Provide product support for the Texas Student Data System (TSDS)
• Collaborate with cross-functional teams to resolve technical issues
• Document software issues, release notes, and technical guides
• Train team members on product functionalities
• Ensure high levels of accuracy and attention to detail in documentation tasks
Job Requirements
- 8 years of Experience working with Texas Student Data System (TSDS) at LEA or vendor level
- 8 years of Experience in customer service, with strong communication skills.
- 8 years of Strong ability to work closely with cross-functional teams.
- 8 years of Excellent communication skills to effectively work with cross-functional teams.
- 8 years of High level of accuracy and attention to detail in all documentation tasks.
- 8 years of Experience in training other team members.
- 8 years of Familiarity with documenting software issues, release notes, and technical guides.
- 8 years Proven experience in creating clear, concise, and comprehensive technical documentation.
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