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Technical Support Analyst – Contract
Location
New York
Posted
36 days ago
Salary
$35 / hour
Job Description
Job Requirements
- 3-5 years of experience in technical support role
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Strong technical writing skills with experience creating user documentation
- Familiarity with ticketing systems and ITSM processes
- Familiarity with monitoring and reporting tools
Benefits
- We welcome diversity and non-traditional paths into all of our roles
- We believe in hiring the right person as opposed to the right combination of keywords
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The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.
Open Application ~ Contractor Interest
ExygyExygy is a digital innovation studio on a mission to build resilient and healthy communities. We enable impact-focused organizations to rethink experiences and create digital products that solve their problems and delight users. Our diverse team brings a breadth of technical expertise, user-centric perspectives, and product strategy to every engagement. As a certified B-Corporation, we are driven by our fierce commitment to the betterment of humanity. Our clients include CARE International, QURE Healthcare, San Francisco Mayor's Office of Housing, and Hopelab.
Exygy is seeking skilled contractors for impactful projects. Interested individuals can apply to join a contractor pool for future opportunities.
