• Takes inbound sales calls • Processes orders, answers questions, and sells products/services • Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services offered • Asks for sales while consistently utilizing a prescribed sales approach to resolve customer stated and unstated needs • Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer • Utilizes established processes and tools to ensure timely communications and accuracy on all transactions