Peak Support
Exceptional customer service and business process outsourcing for high-growth companies
Tax Customer Support Representative – Seasonal
Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
31 days ago
Salary
Not specified
High School3 yrs expEnglish
Job Description
• Answer customers' concerns in a quick and accurate manner via email and live chat
• Provide product support without tax advice
• Participate in meetings and provide feedback
• Expectation to cover evenings and weekends on a schedule within the tax season
Job Requirements
- 3 years of experience in a customer-facing role
- Proficiency with live chat and ticketing platforms
- Strong ability to work within customer service metrics like CSAT and First-Time Response SLAs
- Exceptional written communication skills
- A proactive approach to sharing insights and suggestions
- Prior tax experience
- Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI)
- Strong emotional intelligence
- Strategic judgment when making decisions
- Outstanding verbal communication skills
Benefits
- Work from Home
- Convenience of working from home with benefits of an established organization
- Exceptional team and tremendous opportunities for growth
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