• Responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. • Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance. • De-escalate calls and process complaints and handle disbursement of premiums. • Cross trains to assist with borrower follow ups. • Assists answering questions in the help desk. • Meets and maintains availability standards, schedule adherence and attendance guidelines. • Updates records and note system as required. • Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries. • Delivers timely, accurate customer service ensuring the highest level of satisfaction.