• Act as a single point of contact between Accellacare, Alliance Partner, and the Sponsor to drive the successful development and implementation of site support specialists, report key metrics, and resolve challenges as they arise • Provide strategic oversight of Site Support Resourcing, monitor Site Support Leads, and CTAs Specialist progress and ensure tasks are completed in a timely manner • Ensure appropriate legal agreements are in place for project execution • Lead planning of staff deployment including, training, startup, sponsor interactions, and close out • Lead strategy related discussions with Sponsor, including contract deliverables, budget allocation, and performance metrics • Drive process improvement, efficiencies and technological development to meet KPIs and delight customers, sites, and team members • Work in an integrated model within the study team, liaising with Oversight Manager, PD, PM, CTLs, SELs and CTM • Ensure country regulations are followed per SOW • Understand assigned protocol and lead creation/coordination of quality and quantity of ROI • Provide feedback to management on the effectiveness of the activities for each project • Ensure study materials are saved and filed appropriately to ensure 100% compliance • Financial oversight including unit trackers, invoices, and follow-up to sponsors and sites, budgeted vs. actuals, and reporting to clients and forecasting • Work along with Strategic Partners for staff allocation for specific assignments • Provide Project Management and People Leader Oversight for all aspects of contracted projects • Responsible for full rollout and training on the official ASR work model to include KPI development, conflict of interest management, case study development, ethics oversight, and compliance of new processes • Revenue tracking, management of full-service studies, frequent forecast changes, and metrics reporting