• Design, implement, and maintain integrations between Salesforce and third-party applications (e.g., ERP, marketing automation, and customer support systems). • Provide day-to-day Salesforce user support, including troubleshooting, issue resolution, and system enhancements. • Collaborate with cross-functional teams to gather requirements and translate them into scalable Salesforce solutions. • Monitor system performance, proactively identify issues, and recommend improvements. • Manage data imports, exports, and cleansing to maintain data integrity. • Create and maintain comprehensive documentation for configurations, processes, and user guides. • Assist in testing and deploying new Salesforce features, updates, and integrations. • Conduct end-user training sessions and provide ongoing support to ensure effective system use and adoption. • Communicate with internal teams to align Salesforce operations with business needs.