• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat • Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans • Collect and process patient payments accurately and securely • Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims • Educate patients on financial policies, insurance processes, and available support options • Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.) • Identify patterns in billing issues and suggest process improvements to reduce patient friction