Elfonze Technologies

In a world of quantity, we offer quality...

PAS-X MES Application Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

37 days ago

Salary

Not specified

Professional Certificate5 yrs expEnglishITSMService Now

Job Description

• Provide L1/L2 support for PAS-X MES across EU manufacturing sites • Act as first point of contact for MES incidents, alarms, and service requests • Perform incident triage, analysis, resolution, or escalation within agreed SLAs • Log, manage, and resolve incidents using Pulse • Coordinate with PAS-X vendor (L3) for product-level or complex issues • Support PAS-X releases, patches, and upgrades • Maintain complete, accurate, and auditable ticket records • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows • Support integration points with SAP and Historian related systems • Operate in compliance with GxP, data integrity, and validation requirements • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor

Job Requirements

  • 5–10 years of experience supporting MES platforms (KOERBER PAS-X preferred)
  • Hands-on experience with PAS-X MES in regulated manufacturing environments
  • Strong understanding of EBR, shop-floor processes, and MES integrations
  • Experience supporting SaaS/platform-based MES solutions
  • Strong understanding of ITIL-based incident, problem, and change management
  • Experience working with EU manufacturing sites and QA teams
  • Desirable: Experience in pharma or life sciences manufacturing
  • Exposure to SAP, Historian, LIMS, and automation systems
  • Experience supporting PAS-X packaging and process lines
  • Experience with ITSM tools such as ServiceNow or Jira

Benefits

  • Remote job
  • Support for PAS-X MES SaaS platform supporting GE HealthCare
  • Dedicated resources across time zones
  • Operational resilience and effective coordination
  • Incident resolution, monitoring and documentation
  • Compliance support for audits and inspections

Related Categories

Related Job Pages

More Support Engineer Jobs

Support Engineer37 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

Salesforce CRM Technical Analyst designing and supporting Salesforce Sales Cloud solutions

AzureCloudERPInformaticaOracleOracle ERPSOAP
United States
$140K - $160K / year

Technical Support Specialist I – Control 4

ESA - Electronic Security Association

THE voice of the electronic security and life safety industry.

Support Engineer37 days ago
Full TimeRemoteTeam 11-50Since 1948H1B No Sponsor

Technical Support Specialist supporting Control4 customers in smart technology

IoT
United States
$20 - $35 / hour

Customer Success Engineer

Automattic Careers

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed.

Support Engineer37 days ago
Full TimeRemote

The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will: Handle complex technical challenges. Provide architectural guidance. Solve mission-critical problems wi...

Zendeskfull-stackenterprise supporttroubleshootingEnglish
United States
$70K - $150K / year
Full TimeRemoteTeam 10,001+H1B No Sponsor

Customer Support Technician providing technical support for multiple product lines remotely

ERPReact
United States
$35 - $43 / hour